Frequently Asked Questions

Find answers to the questions that our customers often ask us here.

Registration and Enrollment

July 15, 2021

I'm new to Fleetwood. How do I register for classes?

Registration for new students is really easy at Fleetwood Dance Center. Just visit the CLASSES page of our website, and browse our list of available classes. You can click the REGISTER link next to your preferred class, and complete the online registration form. If you're interested in more than one class, you'll be given the opportunity to enroll in additional classes after entering your student information. We are looking forward to working with your dancer.

I'm already a student at Fleetwood. How do I register for classes?

If you are already in our system, you will want to log into the Parent Portal to enroll in your new classes. You'll find a link to the Parent Portal on every page of our website. If you are a company member, you will need to register in person (enrollment for students taking company-only classes must be handled by a member of our staff).

How do I find classes that are a good match for my child?

Our classes are listed by age groups. If you need advice for a unique situation, we're here to help. Please feel free to contact the studio directly at (770) 442-5229, or send us an email at dance.fleetwood@gmail.com. We're looking forward to helping you.

Is there a fee for registration at Fleetwood Dance Center?

Fleetwood Dance Center charges an annual registration fee of $35.00 for each student.

The class that I'd like to take isn't listed. What can I do?

Some of our classes are available by audition only. Other classes are offered only to our company members. If you would like information about how to audition for acceptance into an advanced level class, or how to join one of our performance companies, we encourage you to contact the dance center directly at (770) 442-5229, or send us an email at dance.fleetwood@gmail.com. We're looking forward to helping you.

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Jackrabbit, Parent Portal, and My Account

July 15, 2021

What is Jackrabbit?

Jackrabbit is the online class management system that we use at Fleetwood Dance Center to schedule our classes, manage our student accounts, and provide you with secure payment processing.

Is my information safe?

Absolutely! Jackrabbit is fully PCI compliant. Your personal information is securely encrypted, and is stored in servers that are in the same data center as some of the nation’s largest banks. You can sleep soundly at night knowing your data is probably safer than if it was in your own house.

What is the Parent Portal

The Parent Portal is your secure place to enroll in new classes, view account information and activity, make payments and changes to your account, view class schedules, access virtual online classes, and much more. Watch the helpful video at the bottom of this page for more information.

How do I set up my Parent Portal?

To login to the Parent Portal, click the link found on every page of our website.

Your Login is the email address associated with your account.
The first time you log into the portal, you'll want to reset the password. To reset your password, just click the Reset Password link, and follow the instructions provided.

At the bottom of this page you'll find a helpful video with great Parent Portal tips.

When logging into the portal, we ask that you take the time to ensure that your child's/children's birth date is entered into the system. This will make searching for classes easier, as the system will only show classes that are appropriate for your child's age.

Please also ensure that your credit card information is up to date. We will still be able to accept cash and checks at the front desk, but in order to use our new online ePayment system all families are required to have a credit card on file. This new system makes payments a "set it and forget it" process for you. Your credit card information is completely secure and vaulted by our payment gateway.

I'm having trouble logging into the Parent Portal. What can I do?

The Parent Portal uses your email address as the default Login ID. You can reset your password by clicking the Password Reset link and following the instructions. If you have tried to reset your password, and are still having trouble, please contact the dance center at (770) 442-5229. Our staff can help you troubleshoot the problem.

How can I view my class schedule?

To see your current class schedule, log into the Parent Portal. You'll find a schedule for each dancer in your family under the "Classes/Events" section of the Portal.

How does tuition work at Fleetwood Dance Center?

Our tuition starts at $68.00/mo for a one-hour class. Additional hours are offered at a discounted rate. Our season runs ten months, from mid-August through the end of May. Students make ten monthly tuition payments, due on the 15th day of the month.

What are your Billing and Payment Policies?

A credit card is required to set up your Jackrabbit account. Tuition will be posted to your account on the first of the month, and is automatically charged to your credit card on the 15th of the month. If you do not wish to pay with the credit card on file, simply bring your payment, in the form of cash or a check, to the dance center before the 15th day of the month.

Can I make a payment without using my credit card?

Absolutely! You can easily make your payments with either cash or a check. Fleetwood Dance Center uses an online payment system, which does require a valid credit card on file for each account. Tuition payments are automatically processed on the 15th of each month. IF YOU DO NOT WISH TO PAY WITH THE CREDIT CARD ON FILE, SIMPLY BRING YOUR PAYMENT IN THE FORM OF CASH OR A CHECK TO THE DANCE CENTER BEFORE THE 15TH OF THE MONTH. This will zero out your account balance for the month. The system will not process an automatic credit card payment on an account with a zero balance, so it is important to make your cash or check payment before the 15th of the month.

What can I do if I discover a billing error?

We work hard to keep your account free from errors. If you find an error on your account, we want to fix the problem as soon as possible. Please contact the Dance Center at (770) 442-5229, or email us at fleetwooddance1@gmail.com. We'll troubleshoot the account and make sure that any errors are promptly corrected.

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Class/Rehearsal Attire & Etiquette

August 4, 2022

How should dancers at Fleetwood wear their hair during classes or rehearsals?

Please have your hair up in a bun for all ballet and pointe classes and rehearsals. For all other dance classes, your hair may be pulled back into a ponytail. A dancer's hair must never be allowed to cover the face.

Do you have a dress code at Fleetwood Dance Center?

When you look your best, you'll dance your best!

BALLET CLASSES:
Look neat and clean each week. Have your hair in a bun when taking ballet classes.

Ballet Students wear pink tights, pink ballet shoes, and a black wrap skirt.

Each company will wear their company colored leotard. Leotards must be a tank style (no straps showing).
The company leotards are available at dance fashions. Non-Company dancers taking company level classes will wear the company colored leotard.

Company Leotard Colors:
• Pre-Professional (ages 17-18) – Black #1002
• Mainstage (ages 16-17) – Navy #SL165
• Senior (ages 15-16) – Peacock #SL124
• Intermediate (ages 13-14) – Eggplant #SL165
• Junior (ages 12-13) – Red #1002(Adult) or #1089(Child) Sleeveless Only
• Apprentice I (ages 11-12) – Royal Blue #1002(Adult) or #1089(Child) Camisole or Tank Only
• Apprentice II (ages 9-10) – Lavender #1089
• Apprentice III (ages 8-9) – Light Blue Eurotard #1002, or #1089C
• Pre-K through 2nd Grade - Pink Leotard (any style is fine) tutus and skirts are permissible

Boys Attire- Black ballet shoes, white socks, white short sleeve t-shirt, black gym shorts.

For all other classes you may choose not to change from your ballet attire. You may wear biker shorts for all of the classes below. No shorts or gym pants

JAZZ and TAP CLASSES:
Tan tights, solid leotard and have black jazz shoes and black tap shoes (Pre-K – 2nd grade Tap Students – black buckle tap shoe). Character shoes may also be required for jazz or tap. The teacher will determine that during the year.

MODERN, LYRICAL and CONTEMPORARY CLASSES:
Tan tights, solid leotard, and jazz shoes or bare feet. Biker Shorts are permitted.

HIP HOP CLASSES:
Loose t-shirts and leggings or biker shorts. Black split sole hip hop shoes and hair up on the top of the head in a ponytail.

IMPORTANT: LABEL ALL DANCE SHOES AND ATTIRE! Fleetwood Dance Center is not responsible for lost items like shoes and clothing.

Can I bring my friend to dance class?

Only registered students are allowed in our dance studios. Please do not bring friends to dance class.

Can I use my smartphone, iPod, or other electronic device at Fleetwood Dance Center?

Smartphones, iPads, iPods, and all other electronic devices can not be used in the dance studios during classes or rehearsals. Dancers should stow their personal electronic devices in their bags at all times while participating in classes or rehersals.

What is your policy on water and food?

Dancers should bring their own water bottle to the studio. Water bottles should have the dancer's name clearly marked. Food and other beverages are not permitted in the dance center.

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If you have trouble finding the information you're seeking, please feel free to contact us at the studio. We're always here to help you.